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News, information and updates from Technocom.

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UGuardU has added several new features to our video surveillance software. The Home page provides system information at a glance. The Live View menu now includes Zoom, Swap and Tile pages, and the Play All page now includes Quick Start links. There is a new Tools menu with Preferences and Download pages. The Download page provides direct links of Zip, Tar and FLV video files. In addition to these improvements, we now also offer three recording methods: Continuous, Continuoous with Motion Detection, and Motion-Triggered.

With Continuous Recording, the server stores all video frames at all times, and it can be set to record at specific times of day. This solution is for users that need to store all video recordings for insurance or liability purposes, or for cameras recording continuous motion, such as a factory floor or construction site.

Continuous Recording with motion detection is currently available for Axis cameras only. The server stores all video frames plus the motion detection data. When replaying video, frames without motion are skipped. Data motion analytics allow the user to start playback at the beginning of a specific event.

Motion-Triggered recording is available for Axis cameras, and under development for D-Link cameras. The cameras process the motion data and the server only stores video frames with confirmed motion, plus several seconds of video before and after the motion event. This solution is for users that do not need to store all video recordings and where motion is sporadic, such as the front door of an office building, a back alley, and entrances to homes.

With these changes comes a redesign of our web site. Check it out at You will find information about our software, how it works, and where to use it. You can demo the technology, view live cameras, and test features. When you are done, complete the online form to have someone contact you. And don’t forget to like us on Facebook and follow us on Twitter!

UGuardU Live View works best with Chrome, Firefox, Safari, and Opera web browsers. The software uses Motion JPG video format, which is not supported by Internet Explorer.

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Value-Added Carrier Service

Technocom is an agent for network carrier services from CenturyLink, Integra Telecom, Comcast and others. Any business can call a network service provider directly, get a quote, and place an order.  If you have any issues, you can call the “phone company” customer support call center, wait in the queue, and open a service ticket.

So if you can do all of this on your own, why bother to have Technocom act as an agent for your business? One of our carrier customers recently wrote the following to us:

“I am sending this email to let you know you have an extraordinary employee that has given us over and beyond 110% customer service…She has been very pleasant and extremely helpful to work with [and her] knowledge and expertise has helped us in working through various changes to our carrier account. She has been patient in taking the time to explain things to me and being the middle person in dealing with the carrier’s very poor customer service. She has stayed on top of our requests and the frustrating challenge of making sure the carrier follows through with our orders.”

This is the value-added service that Technocom provides to our carrier customers. We have the resources to assure that if there is a problem with your carrier service, it will be addressed promptly and courteously by an experienced professional. We will diligently stay after it until the issue is resolved. And we do not charge any fees for these services.

It’s the Technocom difference.

To put this kind of service to work for your business, call us at 503.454.7310. We will provide a no-cost evaluation of your current carrier services. Our carrier experts will look for ways to improve your network services and lower your cost.  We’ll review options from multiple carriers, and present a recommendation for your consideration. Then we’ll work as your agent to place orders, implement any changes, and provide assistance whenever there is a problem.

Call Technocom at 503.454.7310 and put value-added carrier service to work for you.

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Connecting It All Together

Voice and data networks, carrier services, and wireless, security, surveillance, phone, audio/visual, and paging systems all require different low voltage cabling infrastructure.

Category 3 (Cat3) cable is no longer used in data networks because of its limited bandwidth capacity. It is still used for paging systems and 2-line phone systems.

Category 5e (Cat5e) cable is used in structured cabling for computer networks such as Ethernet, and to carry telephone and voice signals. Cat5e cable superceded Cat5 cable, which is no longer recognized by TIA/EIA (Telecommunications Industry Association and Electronic Industries Alliance).

Category 6 (Cat6) cable is used for Gigabit Ethernet and other network physical layers, and features more stringent specifications for crosstalk and system noise. It is backwards compatible with Cat5e, Cat5 and Cat3 cable.

Co-axial (co-ax) cable is used for connecting audio/video equipment. Cable TV companies also use it to deliver broadband internet and dial tone services.

Fiber Optic cable is used for very high Gigabit transmission, and to provide connectivity between buildings in a campus environment. CenturyLink, Integra Telecom and other network services carriers use fiber to deliver high capacity bandwidth to locations such as business parks.

With each of these options there are a myriad of other considerations. Does the cable need to be riser rated or plenum rated? Should fiber be single mode or multi mode? Are appropriately compatible jacks and other connection devices being used? What are the local building codes and sesimic regulations? Wire management is often needed to route cables and keep them neat, organized and individually identifiable. Racks may be needed to hold cable trays and patch panels. Have these been engineered into your solution?

Most electrical contractors can install low voltage infrastructure. However, there are very few who provide the systems the wiring will be connected to, understand how the infrastructure will work with those systems, and provide post-installation support. Technocom does. Adherence to TIA/EIA standards is essential in assuring network integrity. Also critical is attention to details such as maintaining the correct length and bend radius of cable, the type of materials used to bundle and support cable, and proper labeling. Such attention to physical infrastructure details comes from specialization and experience.

Whether you need to install a single cable, are expanding or upgrading your network, moving to a new location, or contructing a new building, Technocom has the experience to install the right low voltage solution and keep it working. Our journeyman technicians have an average of 16 years of industry experience. Our engineers know the standards, compatibility issues and building codes to design a fully integrated, functional system. Our service team will keep everything running smoothly.

Because Technocom is a provider of phone, security, surveillance, and other business communication systems, we can design and install a total solution to meet your needs now and in the future. Call us at 503.454.7310 to learn more or schedule a no-cost consultation.

This post is in: Voice & Data Cabling | Be the first to comment!

Analog CCTV vs IP Surveillance

Closed Circuit Television (CCTV) uses analog broadcast formats to send camera signals over a private network for viewing on a limited set of monitors. It was initially developed in the 1940s as a way for scientists to monitor rocket launches. By the 1980s, CCTV was increasingly installed in public spaces as a crime deterrent, and in buildings to monitor the movement of people.

Time lapse videography, motion-only recording and digital multiplexing technology emerged in the 1990s. In 1996, Axis Communications released the first Internet Protocol (IP) camera. The Digital Video Recorder (DVR) was introduced at the end of the decade. These advancements made CCTV systems more efficient and less costly. Installations in both public and private spaces became more common.

As digital video technology advanced, cameras became more powerful. High Definition (HD or HiDef) imagery, improved optics, smaller size, Power over Ethernet (PoE), and wireless cameras make it possible to install systems anywhere. Analog to digital converters can extend the useful life of conventional video cameras.

Cameras can be connected to a Local Area Network (LAN). Software enables them to be viewed over the internet using a standard browser, and through smart phones. DVRs are being displaced by NVRs (Network Video Recorders). Video data can be stored on or off site, and saved to removable media such as DVDs, memory sticks and external hard drives. Legacy CCTV systems have been rendered obsolete.

IP Surveillance systems are now affordable for home and small office use too. And they’re not just for securlity anymore. For example, they are used in manufacturing to increase safety, productivity and efficiency; in retail to monitor inventory and analyze customer traffic; in logisitcs to watch vehicles, cargo and property; in schools to prevent violence, theft and vandalism; and to observe multiple branches from a single location.

IP Surveillance systems also make use of Video Analytics. Motion sensors can detect movement in unauthorized directions or as it crosses a certain point in a camera’s view. Video Analytics are used for license plate detection, congestion awareness, entry of unauthorized vehicles and people into restricted areas, and detection of unattended objects. This technology is an evolving facet of IP Surveillance.

No two homes are the same, and no two businesses are the same. Yet many IP Surveillance systems take a one-size-fits-all approach. Technocom has developed the UGuardU system to provide a low cost, flexible IP Surveillance solution that can be uniquely sized and customized to meet specific applications. Learn more and view live video feeds at the product web site, Call us at 503.454.7321 to schedule an appointment and discuss your IP video camera needs.

This post is in: UGUARDU | Be the first to comment!

What Is A VoIP Phone System?

Many small businesses use key phone systems, which allow users to directly see and control calls by simply pressing a button (or “key”) on a phone. Large companies use Private Branch Exchange (PBX) systems to connect telephone extensions to each other and the outside world. Most businesses use a hybrid system, which combines some of the call control features of a key system with the connectivity capability of a PBX.

Key systems have many limitations, including the types of carrier services they can support. Most are only able to route calls over standard business lines. Hybrid and PBX systems are capable of routing calls over high speed circuits such as a T1 or broadband cable connection. (See our last blog post for information about carrier services.)

Conventional key, hybrid and PBX systems typically use electro-mechnical processes to connect and switch calls. This technology has been replaced by digital call processing using Internet Protocol (IP). Simply defined, IP is a set of standards used to move data packets across a network. VoIP (Voice over Internet Protocol) phone systems use IP to deliver voice communications over a network. These systems are able to route calls using digital carrier services as well as standard analog lines.

Compared to conventional office phone systems, VoIP technology provides superior funtionality, increases productivity, enhances customer service, and lowers costs. A home office or a telecommuter can connect to a VoIP system located at a main or branch office. Branch offices within the same city, another state or elsewhere in the world can all be seamlessly connected using your private network, cell phones and the internet. This places your customers in better contact with sales and service, creates more ways for employees to connect with each other, and reduces long distance costs.

Technocom is an Avaya Business Partner. Avaya is a world leader in VoIP systems, and has made this technology affordable and accessible to small and medium businesses. The Avaya IP Office System is scalable, flexible, provides a wide variety of powerful communication tools, and can support a few users or a thousand users. To learn more about this powerful solution, watch this video or download this brochure

At Technocom we work with our customers to understand their business communication needs, and provide solutions to meet those needs. Call us at 503.454.7310 to schedule a free consultation, and start putting VoIP technology to work for your business.




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What Is A Carrier Services Provider?

Simply put, a Carrier Services Provider is a company that delivers telephone and data communications to and from points within an area. Think dial tone and internet access.

Once upon a time all services were delivered over a standard copper line, and the only flavor was analog. That service is commonly referred to as POTS — Plain Old Telephone Service. Over the past several years carrier technology has been evolving. Today there is an entire alphabet soup of services available: DSL, T1, DID, SIP, IA, EoC.

So what are these services, how do you determine which is best for your business, how do they compare in pricing, and which service provider should you choose?

A combination of POTS lines and a DSL (Digital Subscriber Line) is the most common carrier service for small businesses. The POTS lines deliver your telephone calls, and the DSL provides multiple speed options for the delivery of internet services, as well as a channel for a fax, a credit card machine, or a modem.

When a business requires more than 8 lines, a T1 circuit is a more practical and efficient way to deliver carrier services. Rather than providing “lines”, a T1 circuit provides up to 24 digital channels that can be provisioned between voice and data services. Data speeds on a T1 circuit are much faster than services delivered on a conventional DSL circuit. A T1 can also deliver DID (Direct Inward Dialing). DIDs are issued in number blocks, and the numbers can be assigned in a variety of ways in telephone system programming.

SIP (Session Initiated Protocol) is now commonly available with T1 circuits. This compression technology reduces the bandwidth needed to deliver voice calls, making more bandwidth available for data services. IA (integrated Access) allows the bandwidth to be dynamically allocated between voice and data, giving priority to voice calls. If available, EoC (Ethernet over Copper) can deliver higher data speeds than a T1 circuit at less expense than a fiber optic connection. Broadband services from a cable provider can deliver voice, high speed data and television over one connection.

Before committing to any carrier services, it is vital to confirm that your telephone system is compatible with those services. The best way to assess your options and evaluate your equipment is to speak with a telecommunications consultant. Also, carrier service rates and fees are frequently revised. Review your contract to see when it expires, and speak with a consultant 3 - 6 months before its expiration. You may be able to upgrade services or reduce costs at the end of your contract.

Technocom is an authorized agent for carrier services from CenturyLink, Integra Telecom, Comcast and others. We can analyze your current services, impartially review a variety of carrier options, and then make a recommendation for your consideration. We will also evaluate your phone system to confirm that it is compatible with these services. If it is not, as an Avaya Business Partner we can propose a phone system solution too.

Call us at 503.454.7310 to learn more or schedule a no-cost consultation.

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Your Single Source Communications Provider

That’s one of Technocom’s tag lines. But what does it mean?

There are certain technologies common to most businesses. Phones and computers are used by all. To function, these systems require voice and data cabling and other network infrastructure. Carrier Services (dial tone and internet connections) are also required. Most businesses have security or access control systems. Many use Closed Circuit TV (CCTV). With equipment costs dropping, and the ability to connect cameras to the Local Area Network, more businesses are installing IP (Internet Protocol) video surveillance. Many are also upgrading their legacy phone systems to IP voice platforms.

Some companies have installed video conferencing systems. These products are becoming less expensive and easier to use, making them more viable for small and medium size businesses. Wireless networks are being installed within buildings and across campus environments. Some companies use overhead paging systems. Some install audio systems for music or provide television in waiting rooms and visitor areas.

That is a lot of technology to manage! For many companies, this translates to a lot of vendors to contact for consultation, sales, installation, product support, maintenance, and troubleshooting.

Because Technocom provides all of these technologies, we are able to be “Your Single Resource Communications Provider.” As such, we can advise customers on the technologies they want to add, help them upgrade older systems, and provide on-going support for the systems they choose to install.

To learn more, download our brochure, visit our web site at, call us at 503.454.7310, or send an email to


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Identity Theft

Criminals are opportunists. They strike whenever they see an opening. Although we often think a location may be safe, no place is immune from criminal activity. And if the crime includes the theft of a credit card or other personally identifiable information, you may be in for a long and expensive nightmare.

One of our customers recently had a wallet stolen. Becasue they had installed a UGuardU video surveillance system, the owner was able to quickly provide images to the police, and notify the Social Security Administration, credit card companies, national credit bureaus, and other authorities. This prompt action prevented further damage from being done.

This is a valuable lesson. There are preventative steps that you can take to protect your personal identity, and important steps to take if theft occurs. Technocom and UGuardU have compiled a list of tips, online resources and important phone numbers. Please review and share this information. Post a link to your Facebook account or Tweet about it. Join us in building awareness and taking a pro-active approach to reducing identity theft crime. pid-prevention-tips-and-resources.pdf




This post is in: UGUARDU | Be the first to comment!

Help A Head

Football is a very popular sport in our work place. Scores, games, standings, and stats are all frequent topics of discussion. But there is an aspect of the game that is seldom talked about: traumatic head injuries. Football players are at the most risk. Consider these stats:

At least one player sustains a mild concussion in nearly every US football game. In high school games, there are approximately 67,000 diagnosed concussions every year. In July 2007, The American Journal of Sports Medicine reported that more brain injuries occur in football than any other sport.

Stone Phillips, the highly regarded NBC news correspondent, has recently launched a web site on this topic. It is a subject he understands well, having himself suffered from concussions received as a high school and college football player. Mr. Phillips, a customer of Technocom’s UGuardU video surveillance system, has asked to help him get the word out.

Please join Technocom, UGuardU and Stone Phillips in elevating awareness of this issue. Visit his web site at to learn more. There you will find information, videos and links to support research. We encourage our friends and customers to “Like” this web site, follow along, and become part of the conversation.

Let’s encourage and support youth sports programs, but let’s keep the players safe too.

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What Sets UGuardU Apart?

When Technocom began developing UGuardU several years ago, there were not many IP camera management systems on the market. Today there is a great deal of competition. This is also true of digital security cameras. From Costco to online resources to security companies, there are hundreds of options to choose from.

So what sets UGuardU apart?

UGuardU provides live video feeds using any standard internet browser compatible with motion JPG, such as Mozilla Firefox, Google Chrome or Apple Safari. Cameras can be monitored from anywhere an internet connection is available, and camera sets can be easily viewed in one window. Cameras can also be accessed from most smart phones.

For installations requiring four or fewer cameras, UGuardU can provide video hosting. There are a variery of storage plans available, starting as low as $10 per month. For larger installations, the UGuardU VRS server is available. It uses a secured Linux operating system, and no additional software is required. The small form factor uses fewer materials and weighs less then most tower or rack systems, reducing carbon footprint. The Intel Atom chip provides fast processing with less energy consumption.

UGuardU software enables replay, including instant replay, of stored video images. Data can be archived and kept on removable media and USB drives, providing a simple and inexpensive way to store data off site for added protection.

UGuardU is compatible with cameras from most major manufacturers, including Axis, Sony, JVC, Panasonic, and D-Link. So you can likely keep your existing digital cameras, get rid of your old VCR or DVR, and upgrade to the UGuardU system for video data storage. Digital converters are also available for analog cameras. If you need new equipment, a wide variety of IP cameras are available, including HD, motion detection, pan/zoom/tilt, outdoor, and night cameras.

UguardU is available through our Amazon store as a turnkey system. Open architecture and flexible engineering also allow us to build a customized solution to meet the needs of specific applications. Visit our web site at to learn more and view live demo cameras, or call us at 503.454.7321.

UGuardU: See. Protect.

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