Technocom Blog

UGuardU Latest & Greatest

Well, we did it.  We’re up and running!  UGuardU is official with purchases on order and technological upgrades pouring in.  With this being a brand new service for TECHNOCOM, we are still uncovering exciting features for UGuardU.  Our latest feature is SMS Text Message, where the server can send a text to the account owner when the camera detects a certain level of motion.  Pretty fancy, huh?

Our customers are supplying lots of ideas for applications for this service.  We have one customer interested in watching his vacation home in Sisters and another wanting to keep an eye on his wine storage.  Isn’t that a great idea?  We also have a condo in The Pearl wanting the latest technology to provide an eye on their property.  We can even set it up so the tenants can go into their HOA website and view the cameras set up on the property.  The possibilities are endless.

Let your mind wander and find out how UGuardU can help your life or business!!

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“Troubleshooting Detective “ – My phone doesn’t work!

I have a new case we need to solve!  So what do you do when someone says, “my phone doesn’t work”.  Well first off that is a very broad sentence.  There are many different functions of a phone that could go wrong.  Now you’re thinking how will I be able to determine that?  The first thing you want to always try no matter what the issue is resetting the phone.  Unplug it for a few seconds then plug it back in.  Sometimes that will fix a glitch which can happen periodically. 
Resetting it didn’t work?  Next we interrogate the person to try to pin point the problem and the questions are as follows:
What part of the phone isn’t working? (handset, speaker, display, buttons)
If the problem is related to sound like  they can’t hear me or I can’t hear them first make sure this didn’t just happen on one call because it could be related to the caller.  If they say it’s happening on every call make sure the handset connections are all pushed in all the way.  If that still doesn’t work then have them try plugging in a handset that you know is working.  They’re still having the problem? With some phone systems you can swap out the phone with one you know is working, it just has to be the same type of phone.  If you’re not sure you can call our Service Department and someone should be able to tell you.  If you’re troubleshooting didn’t work then give us a call.
If the issue is with their speaker, buttons or the display and resetting the phone didn’t work, just try swapping out the phone with a similar one like we talked about earlier with the sound issue.  If that doesn’t work, call us.
When I try to make a call I get dead air!  For this issue refer to my first blog on troubleshooting dropped calls.  It’s not the exact same issue but the questions you ask are very similar. 
The fact of the matter is that when someone says “my phone doesn’t work”, it could be an infinite list of problem that if I tried to address them all this blog would be too long and you probably wouldn’t stick around to read all of it and quite frankly I would tire from all the typing : )
With these solutions you have a basic understanding of how the troubleshooting process starts and that will ultimately help you think more like a phone, which will help you with any issue you encounter.  Think like a phone?!  Yes, when troubleshooting try to put yourself in the telephones shoes.  Try to think about how it works, where it gets the info from, how it gives you the information it needs.  Be the telephone!
If you ever have any doubts or questions you can always call us!  We are always ready to help : )
“You know my methods.  Apply them” – Sherlock Holmes

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You have to see this!

Technocom is in the process of rolling out a new video surveillance product and service under the name UGUARDU.  Better than any information we could possibly supply, take one look at this AMAZING video and as Matt Lauer notes,it’s time to embrace technology!
Amazing Video-Today Show

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Some thoughts on Technology and our future!

This is just a short video giving us all “Pause for Thought.”  There are some pretty enlightening numbers and statements about the future of Technology.  Pause for Thought

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UGuardU project

When was the last time you worked on a project you were truly excited about?  Well I can honestly answer NOW!!  I have been involved with the rollout of our latest service that we’re calling UGuardU.  In a nutshell, it’s a surveillance solution where you point a high resolution camera anywhere you like.  For example; at your business, vacation home, or in your living room to see if your teenager really did only play one hour of Xbox!

The beauty of this system is you log-on to your account from any source of web access.  Now that means your computer, laptop, BlackBerry, or I Phone.  Told ya it was cool!!  Now picture yourself on a sunny beach in Maui, and you bust out your trusty PDA and log-in to see how busy the business is, or make sure your teenagers really kept their promise of not throwing a party!  You can see your LIVE or recorded video that we host the storage for.

I’ve had such an amazing experience being involved in this launch, and that’s not just because this is my first rodeo.  It honestly has been a learning experience that I will look back on for years to come.  We spent many afternoons in brainstorming sessions, scratching our heads, and figuring out every last detail.  It’s far more involved than I could have ever imagined, but all worth it.  So I hope you check out our website www.UguardU.com and see for yourself why I’m so thrilled to be apart of team UGuardU!!

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