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It’s more than just security
I received a call from a Director of Security from a University Campus. A business loves those unsolicited calls from potential customers asking for more information and wanting to know more about your business solutions. It makes you feel proud.
Speaking in terms of solutions, we have added a few cool items to our UGuardU server software. Those items include IP video tracking, motion detection email and sms alerts as well as camera off-line alerts.
However, the tone of our follow up call changed, we were informed that there has been an assault on campus this past week and now the excitement about helping and providing someone with information, turns into great sadness. As I try to understand why another human would do that to anyone, I realized that this potential customer has a much greater need than just information.
We have a formal meeting scheduled this coming week in order to know exactly how our IP cameras might work for them. We’ll find out if they could be used at certain remote campus areas using available internet access and wireless internet access points together with power.
Technocom was also asked by the University to provide a recommendation and bring with us a “security assessment consultant”. When you service this industry, you need to be aligned with consultants you respect and can trust. I’m proud of the fact that we have access to one of the best consultants in the area and he will be joining us at the meeting.
We’re ready to discuss and provide information for a potential solution and work on a strategy which hopefully will deter these sorts of events from ever occurring again on campus. We know that there will always be “evil” people out there but hopefully UguardU can help with deterring them in the future. Security is no longer the issue it’s really peace of mind.
You never know what direction a customer’s call will take you.
Written by: Patrick McCloskey
This post is in: UGUARDU | Be the first to comment!
Daycare Provides Live Monitoring
It is 8am in the morning and Andy’s wife calls him to tell him that she is dropping their son off at day care. Andy clicks on the UGuardU website, types in the password for the day care and watches as he wife brings their son into the building and drops him to the care giver. Andy watches as his son hangs up his coat and immediately starts engaging with his friends. He clicks off the site with a smile and starts working on his many tasks for the day. He continues to smile for the next several minutes knowing that his son is doing fine and he now has the ability to check in live at anytime to see him.
Technocom (through its UGuardU service offering) and Imagination Station Day Care worked together on a five camera system so that each room within the day care facility could be viewed. The owner wasn’t interested in recording these live video feeds even though she could, as she completely trusted her staff and didn’t want them to think the system had anything to do with surveillance. Instead she saw this as a marketing opportunity, as this system would allow her clients the ability to check in and see their son or daughter live anytime during the day. Such a service was very intriguing. She knew that if she wanted too, she could use the service as an additional revenue source, but instead saw the service as a huge marketing advantage over other facilities. She knew that her potential customer’s number one priority when making a decision on where to leave their child was where they felt the most trust. In her mind, what could be more trustworthy then a day care facility which was willing to provide live viewing access to the parents at anytime during the day?
Isn’t it neat that a day care facility owner is thinking so much about her customers!
Written by: Rick McCloskey
This post is in: UGUARDU | Be the first to comment!