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Why use Technocom for your business communications?
Technocom is an agent for the leading phone and Internet providers including Qwest, Integra and Cbeyond. There are many advantages for using an agent to handle your carrier services; however, people are often confused on the role of an agent. An agent can do exactly what a direct sales representative for any service provider can do, while offering additional benefits. Here are the main benefits:
- Commitment: An agent is committed to the customer’s satisfaction. When compared to direct sales, an agent is compensated on how long the customer uses a particular carrier whereas a direct rep is usually paid an upfront sum and there is no interaction after the sale is made. The responsibility of a direct rep is to add new sales while an agent’s responsibility is to maintain customers.
- Knowledge and experience in the industry. An agent is usually more experienced in the communications field and can provide greater insight because they deal with several providers. Each phone and Internet service provider is different and it is important to match the customer with the service provider that best fits their needs.
- Customer service: A quality agent will have an additional layer of support for their services. For example, at Technocom we have our own customer support team that can handle your service requests 24/7.
- Working relationship: At Technocom, we pride ourselves on being a “total technology provider.” Our model is structured around keeping customers through quality customer service and product knowledge so that our customers will use us for all their voice and data cabling, phone system upgrades, security, and audio visual services for their business. Our goal is to help our customers grow and in return, we benefit from their success.
- The ability to offer several quotes from multiple carriers. Because of our partnership with major carriers, we can offer options for our customers. As technology improves, the cost usually improves as well. We want to make sure you are getting the best deal available.
In conclusion, an agent like Technocom can not only save you money, but can provide additional customer support, maintain a strong working relationship, and be your single-source communications provider.
Written by: Jaret Martin
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