Search for:
Archives
- January 2012
- December 2011
- November 2011
- July 2011
- June 2011
- March 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- November 2009
- October 2009
- September 2009
- August 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
Categories
- Carrier Services (3)
- Phone Systems (5)
- Residential Services (1)
- Security (3)
- UGUARDU (7)
- Uncategorized (43)
Technocom Branded Music-on-Hold Update
Ever been put on hold with no music playing? Did you wonder if you were cut off? Pretty frustrating, eh? Don’t do the same thing to YOUR customers. Chances are, they’ll just hang up…
Here’s the solution;
Technocom has a brand new product that we are offering. It is an affordable Music-on-Hold Player that uses a USB memory stick or an internal memory chip. The first version (MB2000) is wall mountable and comes with a 1Gb USB memory stick. The other version (MB4000) can be wall or rack mounted, and has a built-in NIC so you can put it on your network to update the music file(s) remotely over the LAN or WAN. These players are our first Technocom branded products. We have been selling these same units for years under their original brand name, but we were able to get a substantial discount by branding them under Technocom.
Cool Things:
Automatically restarts after a power outage.
No need to change CDs.
No moving parts to break down.
Ability to hold over 1,000 songs.
Can be used for in-store or overhead music.
Non-proprietary software for loading USB drive (drag and drop).
MP3 and USB technologies are PC and MAC compatible.
“Play All” and “Shuffle” modes.
Access to the MB4000 on the LAN is through a standard web browser.
Comes with a 3 year warranty!
Another new offering is our Music-on-Hold Custom MP3s and CDs. These are custom made productions with licensed music and professional voice talent. The customer can write up to six custom messages, pick up to two different voice talents, as well as the type of music, and we will do the rest. We’ll even provide sample scripts that they can edit. It all can be done easily on-line at http://www.gotechnocom.com/COMMERCIAL/musiconhold.php . Visit this site to listen to samples of the voice talents and music types.
Download the brochure here http://www.gotechnocom.com/Misc%20PDFs/Technocom%20South%20MoH%205-8-09.pdf .
This post is in: Phone Systems | Be the first to comment!
“Troubleshooting Detective “ – My phone doesn’t work!
I have a new case we need to solve! So what do you do when someone says, “my phone doesn’t work”. Well first off that is a very broad sentence. There are many different functions of a phone that could go wrong. Now you’re thinking how will I be able to determine that? The first thing you want to always try no matter what the issue is resetting the phone. Unplug it for a few seconds then plug it back in. Sometimes that will fix a glitch which can happen periodically.
Resetting it didn’t work? Next we interrogate the person to try to pin point the problem and the questions are as follows:
What part of the phone isn’t working? (handset, speaker, display, buttons)
If the problem is related to sound like they can’t hear me or I can’t hear them first make sure this didn’t just happen on one call because it could be related to the caller. If they say it’s happening on every call make sure the handset connections are all pushed in all the way. If that still doesn’t work then have them try plugging in a handset that you know is working. They’re still having the problem? With some phone systems you can swap out the phone with one you know is working, it just has to be the same type of phone. If you’re not sure you can call our Service Department and someone should be able to tell you. If you’re troubleshooting didn’t work then give us a call.
If the issue is with their speaker, buttons or the display and resetting the phone didn’t work, just try swapping out the phone with a similar one like we talked about earlier with the sound issue. If that doesn’t work, call us.
When I try to make a call I get dead air! For this issue refer to my first blog on troubleshooting dropped calls. It’s not the exact same issue but the questions you ask are very similar.
The fact of the matter is that when someone says “my phone doesn’t work”, it could be an infinite list of problem that if I tried to address them all this blog would be too long and you probably wouldn’t stick around to read all of it and quite frankly I would tire from all the typing : )
With these solutions you have a basic understanding of how the troubleshooting process starts and that will ultimately help you think more like a phone, which will help you with any issue you encounter. Think like a phone?! Yes, when troubleshooting try to put yourself in the telephones shoes. Try to think about how it works, where it gets the info from, how it gives you the information it needs. Be the telephone!
If you ever have any doubts or questions you can always call us! We are always ready to help : )
“You know my methods. Apply them” – Sherlock Holmes 
This post is in: Phone Systems | Be the first to comment!
What is VoIP?
I was talking with a long-time customer the other day and he asked me, “What is the single question that you are most often asked?”. By far, that question is ”What is VoIP?” (Voice over Internet Protocol). There is a lot more to that question than you might think. I COULD write a whole book about it, but fortunatley, that has already been done several times over. The one book that I think is the most helpful when learning the basics of VoIP, is a book written by Tim Kelly titled “VoIP For Dummies”.
You can download it right here from our website. VoIP FOR DUMMIES - Avaya Edition
If you have any questions or comments, please feel free to post them!
This post is in: Phone Systems | One comment
Daylight Saving Time
For those of you who are not aware, Daylight Saving Time is on March 8 this year.
What does that mean when it comes to your phone system? Well, if you have a Partner, Legend, Magix or Definity, you are able to change the time on your system manually. If you don’t have the instructions you can contact our Service Department and we will be able to provide you with them. If you have an IP phone system such as the Avaya IP Office, the computer it’s connected to needs to be updated with a Microsoft patch. If you don’t have an IT Department or person that can upload the patch to the appropriate computer you can call our Service Department to schedule and have a technician come out and install the patch. The patch will allow your computer to update the Daylight Saving Time on March 8.
Watch our video on how to change the time on the ESI “S” Class Phone System on:
Facebook Page http://www.facebook.com/pages/Wilsonville-OR/Technocom-Inc/57090862390
YouTube http://www.youtube.com/watch?v=uutVZp_QTJc
Wilsonville, OR Service - 503.454.7373 , 866.656.4377
Kent, WA Service - 253.395.1717, 866.230.4782
Email – service@gotechnocom.com
This post is in: Phone Systems | Be the first to comment!
Troubleshooting Dropped Calls!
For example, let’s say you are the receptionist or switchboard operator at your place of work and you get a few calls from people that say “I just tried calling you and I got dropped”. You start to notice a pattern so you get concerned. Here is where you can become the “Troubleshooting Detective”. I know you’re asking yourself, gee Marlene how can I become a Detective for you?!
Here is how…..if you were dropping every call that came through you would definitely want to call us right away because that would be an emergency type issue but since you have only a few calls what you want to do is start a log of the phone calls you are told about. The person that calls you is probably going to feel like they are being interrogated but the questions must be asked, and the questions are as follows.
First of all take down the time and date of the call.
Are you calling from a cell phone or land line?
What number did you dial?
What is your phone number?
What did you hear when you called (be specific please and don’t be afraid to make the sound you may have heard)?
If you heard a busy signal was it a regular busy or a fast busy? (I know you’re asking yourself, how do I know the difference. Say it with me….. de de de de (http://www.youtube.com/watch?v=R3lcXUbvoK8) would be a regular busy where de de de de de de would be a fast busy. Remember when you’re reading the de’s consider the spaces. I know your saying it out loud and people walking by are wondering whether you’ve gone insane but it’s ok, it’s for a good cause)
If you heard a recording, what did it say?
Those are all the questions you would want to ask. If you are the one getting the dropped calls, you want to ask yourself the same questions.
So what do you do with all this helpful information? Well, you would want to call the Service department after you’ve gathered information from several calls and pass along your findings. Depending on how often it’s happening will determine when to call. Just figure on once you’ve gathered about 4 or 5 calls you could then call and this vital information will help our technicians troubleshoot the issue further.
Now that you are a certified “Troubleshooting Detective” you have the responsibility to help those who are crying at their desks because they have lost the most important call they had been waiting for. It’s your duty!
I will be back soon with other troubleshooting tips to continue your education as the “Troubleshooting Detective” you now are!
“It is a capital mistake to theorize before you have all the evidence. It biases the judgment.” – Sherlock Holmes
This post is in: Phone Systems | Be the first to comment!